Bring your CSAT Scores to a new level, resolving customer issues in the shortest possible time.
To ensure the quality of using AI generated text, you can always keep a human in the workflow to verify all answers before sending them.
The AI system is constantly learning and self-improving with each interaction. When an agent rejects the draft and provides feedback, the AI algorithm adapts and fine-tunes its search and suggestion capabilities.
AI recognizes customer inquiries at a human-level by analyzing the intent and meaning behind them. Accurate interpretation enables the AI system to provide the most pertinent solutions.
Standard inquiries now can be answered in a matter of seconds. The quality of responses is even higher than that of human agents, as ioni uses the latest AI technology, and is not susceptible to the influence of human factors.
For solving complex questions, this AI tool utilizes actions upon user request to retrieve all relevant information about the user, including their support history, account details, and even banking information.
ioni is capable of answering even difficult questions if the necessary information is available in the documentation or if a ticket with a similar question has been created before. It performs auto-improvement of your AI database and easily finds context-related queries within it.
Training new customer support agents always takes time, but with automation of many processes, new employees no longer need to memorize a vast amount of information and can be effectively productive from day one.