Boost your customer support productivity with ChatGPT-4
Smart chatbot based on the latest AI technology, that talks like a human, and creates CTA for your customers.
Replying to general and user-specific questions
Our AI chatbot can handle both general inquiries and complex questions. To do this, it utilizes actions upon user requests to retrieve all relevant information about the user, including their support history, account details, and even banking information.
Adding Call to Action when needed
You can set conditions under which requests will be transferred to a human agent, and set a Call to Action - for example, invite the user to visit the office or book a call.
Connecting with your data in a couple of clicks
Our AI chatbot ioni easily trains with your company data. YOu may upload data to Knowledge Base via HTML, Text or by an individual URL upload option.
Multilingual support
Grow your business without engaging multilingual customer support agents - our chatbot recognises 80+ languages and automatically translates questions and answers.
accuracy
for general questions
Features
Automate customer service and bring its efficiency to a new level
AI Assistant
Get 'ready to send' draft or instruct AI briefly on what you want to say to get an extended answer.
AI Chatbot
Automatically resolve typical customer inquiries with AI, just as human agents do.
Start your AI journey with us!
How does ioni work?
Three easy steps to get started exploring Ioni
1. Add data
Add HTML and text pages to your AI database and start testing the chat.
2. Create AI assistant
Create and customize a personal chatbot that perfectly matches the brand voice and your business visual style.
3. Analyze conversations
Check answers and adjust your AI bot. Add questions from your support requests, check the answer and edit if needed. ioni will self-learn and automatically improve auto-responses.
Benefits
Streamline your workflow with AI
Immediate responses
Bring your CSAT Scores to a new level, resolving customer issues in the shortest possible time.
Human-in-the-loop
To ensure the quality of using AI generated text, you can always keep a human in the workflow to verify all answers before sending them.
Self-learning
The AI system is constantly learning and self-improving with each interaction. When an agent rejects the draft and provides feedback, the AI algorithm adapts and fine-tunes its search and suggestion capabilities.
Human-level recognition
AI recognizes customer inquiries at a human-level by analyzing the intent and meaning behind them. Accurate interpretation enables the AI system to provide the most pertinent solutions.
Use cases
Learn how ioni can drive your customer support
Replying for general non-specific questions
Standard inquiries now can be answered in a matter of seconds. The quality of responses is even higher than that of human agents, as ioni uses the latest AI technology, and is not susceptible to the influence of human factors.
Replying to user-specific questions
For solving complex questions, this AI tool utilizes actions upon user request to retrieve all relevant information about the user, including their support history, account details, and even banking information.
Replying for RAQs
ioni is capable of answering even difficult questions if the necessary information is available in the documentation or if a ticket with a similar question has been created before. It performs auto-improvement of your AI database and easily finds context-related queries within it.
Smooth newcomers onboarding
Training new customer support agents always takes time, but with automation of many processes, new employees no longer need to memorize a vast amount of information and can be effectively productive from day one.
See why people choose ioni
“ioni is an exceptional solution for customer support automation!.”
The AI ticket assistant is truly impressive, efficiently resolving our customer queries
“The #1 AI assistant”
“I have tried various tools to assist my customer support team, but nothing worked the way it should. However, using ChatGPT for message generation took Ioni to a whole new level!”
