Let's discover how AI influences customer success & experience through our stories and posts.
Find out why it's important how much effort a customer makes to have a decent experience with your product.
Discover strategies on how to continue customer interaction after the ticket is resolved.
Find a basis for your unicorn customer service.
Discover what you can do to have lower-cost customer service and make it more cost-efficient.
See the options you have to raise a retention rate metric for different budgets.
Discover how customer support tools evolve with the development of AI bots making the best choice for workflow automation this year.