AI Assistant
Get 'ready to send' draft or instruct AI Assistant briefly on what you want to say to get an extended answer
Auto-generate drafts and save time for your team
Using auto-generated drafts for particularly specific queries, you can always ensure the accuracy of the response, while still reaping the benefits of AI. Furthermore, you can guide AI Assistant on how you would like the reply to look: what kind of answer should be, keywords, tone, style, and more. ioni will generate it shortly.
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Multichannel support
Сentralize and oversee all support-related interactions across various channels such as email, chat, social media, and messaging apps.
Multi-language support and auto-translation
No matter what language the customer's inquiry is in, thanks to multilingual support, you can easily create translations into other languages.
Self-learning from existing tickets
AI Assistant is constantly learning on all existing tickets, so its suggestions improve with each new response.
See why people choose ioni
“ioni is an exceptional solution for customer support automation!.”
The AI ticket assistant is truly impressive, efficiently resolving our customer queries
“The #1 AI assistant”
“I have tried various tools to assist my customer support team, but nothing worked the way it should. However, using ChatGPT for message generation took Ioni to a whole new level!”
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