Chatbot to Human

Transfer your customer from AI chatbot to a human agent whenever needed

Make your AI Chatbot interact the way you want

Specify when the inquiry should be transferred to an agent: on a specific occasion or by a request from a customer, and decide what happens if your agents are not currently available. Describe your specific functions to ChatGPT models within an API call.

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Cutting-edge Tech

Function calling is the latest OpenAI feature that allows you to describe specific functions to ChatGPT models within an API call. ioni uses it for calling a human agent.

Increasing your CSAT

The chatbot-to-human feature enables a significant CSAT increase as it ensures customer satisfaction in almost every scenario.

Easy to customize

The process of customizing the chatbot-to-human function is incredibly user-friendly, making it easily accessible for even a regular user.

See why people choose ioni

“ioni is an exceptional solution for customer support automation!.”

The AI ticket assistant is truly impressive, efficiently resolving  our customer queries

Vitaly Romanchenko
CEO in

“The #1 AI assistant”

“I have tried various tools to assist my customer support team, but nothing worked the way it should. However, using ChatGPT for message generation took Ioni to a whole new level!”

Alex Shwarz
COO in

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