Chatbot to Human
Transfer your customer from AI chatbot to a human agent whenever needed
Make your AI Chatbot interact the way you want
Specify when the inquiry should be transferred to an agent: on a specific occasion or by a request from a customer, and decide what happens if your agents are not currently available. Describe your specific functions to ChatGPT models within an API call.
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Cutting-edge Tech
Function calling is the latest OpenAI feature that allows you to describe specific functions to ChatGPT models within an API call. ioni uses it for calling a human agent.
Increasing your CSAT
The chatbot-to-human feature enables a significant CSAT increase as it ensures customer satisfaction in almost every scenario.
Easy to customize
The process of customizing the chatbot-to-human function is incredibly user-friendly, making it easily accessible for even a regular user.
See why people choose ioni
“ioni is an exceptional solution for customer support automation!.”
The AI ticket assistant is truly impressive, efficiently resolving our customer queries
“The #1 AI assistant”
“I have tried various tools to assist my customer support team, but nothing worked the way it should. However, using ChatGPT for message generation took Ioni to a whole new level!”
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