FAQ

IONI is an advanced AI-powered platform designed to create intelligent agents that streamline business operations. It automates customer interactions, integrates with various third-party tools, and provides real-time analytics to enhance decision-making. With features like multilingual support, document processing, and customizable workflows, IONI adapts to diverse industries such as healthcare, HR, compliance, and education. It also allows businesses to scale and personalize AI capabilities, ensuring seamless integration with existing systems.

IONI’s main features include:

- Automated Customer Support: Respond to customer queries using AI-powered chatbots.
‍- Realtime Voice AI Integration: Engage with users via voice interactions integrated with OpenAI and other LLMs.
- Document and PDF Processing: Upload and analyze files for knowledge base enrichment.
- Customizable Bot Behavior: Define how the bot should act when information is unavailable.
- Widget Customization: Adjust branding, styles, and colors for seamless integration.
- Multilingual Support: Enable AI and knowledge bases to function across multiple languages.
- Custom Prompt Settings: Adapt responses to specific needs.
- Analytics Dashboard: Gain insights into conversations and performance in real time.

ioni - is not only AI chatbot, it is AI Agents builder with many functions. It allows you to create personalized AI Agents, customize them, and put it on your website or a landing page. They may perform different taks and automae various workflows.

Feel free to Book a Demo with our AI Expert so we may guide you through this process.

ioni’s web application is developed using two programming languages: Javascript and Python. The front-end part is developed using ReactJS and Redux, while the back-end part is built using NodeJS. The main architecture database is hosted on Amazon Web Services (AWS).

ioni uses state-of-the-art large language model (LLM) developed by OpenAI - GPT-4. In technical terms, we employ embeddings for AI-powered search capabilities and prompt engineering for effective text manipulation.

The accuracy of ioni’s responses is verified by real application users who ensure the quality of our AI-generated answers and may give feedback about it. In this way, ioni’s AI algorithm improves on an everyday basis.

We accept Text, Doc, Docx, PDF, HTML and individual URL formats for now to improve and fulfill the knowledge or database.

Our development team can manually integrate ioni to your 3rd party service in case it has relevant API and all necessary technical possibilities for such an integration.

IONI provides significant advantages for businesses by automating customer support, streamlining operations, and improving efficiency. Its customizable workflows, multilingual support, and branding options ensure seamless alignment with your business needs. With real-time analytics, IONI delivers actionable insights, enhancing decision-making and customer engagement. Its scalable architecture supports business growth, while seamless integration with CRMs, CX tools, and other systems ensures smooth adoption. By leveraging IONI, businesses can enhance productivity, reduce costs, and deliver exceptional customer experiences.

We try to leverage the latest breakthroughs in AI which enable a true understanding of your users. We can’t guarantee that ioni’s generated answer will be 100% equal to real human ones but are improving our algorithms from day to day.

We do everything possible to make ioni generate answers with top-level accuracy. At the same time, the quality of answers depends on the fullness of provided knowledge or databases as ioni algorithms generate replies based on these data.

We do not have such limitations for now. The AI generates the length of the reply depending on the complexity of the certain answer and analyzing the request from the customer. In case you are not satisfied with the reply, you may re-generate the response.

We currently support more than 80 languages.